Customer Service during COVID-19

January 7, 2021

Customer Service during COVID-19

We are OPEN for Business, however our premises are closed to the public.

The Alberta government recently announced new restrictions that will be in place at least until January 21, 2021. Our premises will be closed to the public until the current restrictions are lifted and all interactions with our Brokers must be completed remotely. We can not accommodate any in person appointments at this time.

We are here to help. The majority of our brokers are currently working from their home environment and they are fully operational and able to assist you with all of your insurance needs. We can complete all of our transactions by phone, email, text or video chat.

For easy reference and to reach your Broker Directly here is the full listing of broker email addresses and phone numbers.

If you are a new client looking for insurance - please contact us at 1-877-488-7225 or send us an email to customerservice@landy.ca

The service of our customers remains our top priority and our team continues to work hard to ensure that you have an excellent customer service experience while working within the guidelines set out by the province. If you are experiencing any service issues – please let us know immediately by emailing our team at customerservice@landy.ca.

If you have any questions, please do not hesitate to contact us at customerservice@landy.ca.

We hope that you and your families are safe and well and truly appreciate your business and appreciate your patience and understanding during this time. Thank you.

Team L&Y

Have questions? Reach out to us anytime.

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