Customer Service during COVID-19

May 19, 2020

Customer Service during COVID-19

Here to Help - by phone, email, video chat or by Appointment.

The health & safety of our Staff and Customers remain our main concern during the COVID-19 pandemic. We will be following all government health recommendations, and for the time being, will be limiting public access to our offices. Effective May 19, 2020 access to our offices will be by Appointment Only.

We are here to help. Whether our brokers are working from home or from the office, they are fully operational and able to assist you with all of your insurance needs. We can complete all of our transactions by phone, email or video chat however, if you would like to have an in person visit with your broker - please reach out to them directly and they will co-ordinate an appropriate time with you.

Prior to making an appointment, contact your broker directly (here is a list of broker email addresses and phone numbers) If you are a new client - please contact us at 1-877-488-7225 send us an email to

Please note that we have the following measures in place for visits to our offices:
- a maximum of 2 people from the same household per appointment
- no direct contact and please maintain a social distance of 2 metres/6 feet at all times
- if you have traveled within the past 14 days outside of Canada, have recently been exposed to someone with COVID-19 or are showing symptoms of   illness of any kind, please do not come in
- we recommend the wearing of a mask and have installed plexiglas dividers at service desks
- appointments will be contained to specific meeting rooms and will be fully cleaned and disinfected before and after each appointment.

The service of our customers remains our top priority and our team continues to work hard to ensure that you have an excellent customer service experience while working within the guidelines and protocols to maintain a safe work environment.  If you are experiencing any service issues – please let us know immediately by emailing our team at

If you have any questions, please do not hesitate to contact us at

Thank you for your patience and understanding during this extraordinary time, we appreciate your business!

Team L&Y

Have questions? Reach out to us anytime.

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